Leasing Agent — The James on Highland, Birmingham, AL
Sep 2025 — Present- Lead leasing agent for a luxury apartment community in Birmingham's historic Five Points South neighborhood.
- Conducted tours highlighting premium amenities, including a golf simulation room and concierge services, to convert prospects into signed leases.
- Managed the full leasing cycle from initial inquiry and application through lease execution.
- Delivered concierge-level customer service upholding upscale brand standards for residents and guests.
- Maintained accurate leasing records, applications, and unit availability using property management software.
- Built resident relationships to support renewals and retention in a competitive luxury rental market.
Multi-Site Leasing Agent — Marshall on 3rd & Marshall on 5th, Birmingham, AL
Jun 2023 — Aug 2025- Oversaw leasing and resident relations across two properties from initial inquiries through contract completion while maintaining occupancy levels.
- Established property-wide key systems and coordinated move-in keys across properties for three years.
- Directed move-in operations during understaffed periods while maintaining resident satisfaction.
- Revitalized resident retention programming and communications with consistently positive reviews.
- Achieved top leasing performance multiple months with high tour-to-lease conversion.
- Performed complete parking audits for inventory accuracy and compliance.
- Standardized operational communications using branded signage and documentation.
Event Coordinator/Manager — The Alley, Gadsden, AL
May 2019 — Aug 2022- Organized large-scale events including corporate functions, weddings, and social gatherings, managing all logistics, vendors, and attendee experience.
- Developed targeted marketing via email, social channels, and local partnerships.
- Boosted event attendance by 20% through strategic marketing.
- Managed budgets and timelines using spreadsheet tools.
- Recruited and supervised 10+ team members for event execution.